For definitions of the terms used in this document please refer to our Terms and Conditions
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, provided you have not used the product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of any made-to-measure, custom-made or customised products or other products excluded under these regulations.
Your legal right to cancel an order starts from the date that we accept your order, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of fourteen (14) calendar days in which you may cancel, starting from the day after the day you receive the Products.
To cancel a Contract, please contact us in writing to tell us by sending an email to firstname.lastname@example.org or by telephone on 01414453291. You may wish to keep a copy or note of your cancellation notification for your own records. If you call or email us to notify us of your cancellation, then your cancellation is effective from the date you telephone or email us.
You will receive a full refund of the price you paid for any unused Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 4, provided we have received the returned Products. If you returned the Products to us because they were faulty or mis-described, please see clause 6.
If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We refund you on the credit card or debit card used by you to pay.
If the Products were delivered to you:
you must return the Products to us as soon as reasonably practicable and, in any event within 30 days of your cancellation notification.
unless the Products are faulty or not as described (in this case, see clause 6), you will be responsible for the cost of returning the Products to us.
you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession
please ensure all Products are fully inspected as soon as you have received them.
You must notify us either by telephone or email of any damage to the Products within 5 days of receiving your Products. We advise you inspect all Products prior to signing for them, or if you are unable to do so we advise that you state "damaged" when signing for your delivery. Failing to do so may result in any request for a replacement/refund being denied.
in addition to clause 8.5, you must notify us either by telephone or email of any damage to, or faults with, the Products, prior to the Products being fitted/fixed and/or used (this includes but it is not limited to being fitted to a surface with screws, tapes or other adhesives).
If you are dealing as a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.